Professional skills:

• Strong analytical skills with the ability to analyze information and identify and formulate solutions to problems.
• Provide more in-depth analysis with a high-level view of goals and end deliverables.
• Complete work within a reasonable time frame under the supervision of a manager or team lead.
• Plan and manage all aspects of the support function.
• Extensive knowledge of and proven experience with data processing systems, and methods of developing, testing, and moving solutions to implementation.
• Strong knowledge in project management practices and the ability to document processes and procedures as needed.
• Work collaboratively with other support team members and independently on assigned tasks and deliverables with minimum supervision
• Communicate effectively with users at all levels, from data entry technicians up to senior management, verbally, and in writing.
• Self-motivated, working closely and actively communicating with team members to accomplish time-critical tasks and deliverables
• Ask questions and share information gained with other support team members, recording and documenting this knowledge
• Elicit and gather user requirements and/or problem description information, and record this information accurately
• Listen carefully and act upon user requirements
• Convey and explain complex problems and solutions in an understandable language to both technical and non-technical persons
• Present technical solutions to management and decision-makers
• Follow the lead of others on assigned projects as well as take the lead when deemed appropriate
• Think creatively and critically, analyzing complex problems, weighing multiple solutions, and carefully selecting solutions appropriate to the business needs, project scope, and available resources
• Take responsibility for the integrity of the solution